Shipping policy

Shipping Policy

Last updated: 18 July 2026

Thank you for shopping with Hanora. This Shipping Policy explains where we deliver, our delivery charges, processing times and what to do if there is an issue with your order.

Delivery locations

We currently deliver to addresses within the Republic of Ireland only.

We do not currently offer delivery to Northern Ireland or international destinations.

Delivery options shown at checkout depend on the shipping address entered by the customer.

Delivery charges

Our current delivery charges are:

Standard delivery: €4.50
Free standard delivery on orders of €60 or more

The applicable delivery charge will be displayed at checkout before payment is completed.

The €60 free-delivery threshold is calculated after discounts and before delivery charges, unless otherwise stated during a promotion.

Order processing

Orders are normally prepared and dispatched within 1–2 business days.

Business days are Monday to Friday and exclude public holidays.

Orders placed during weekends, public holidays or especially busy periods will begin processing on the next business day.

We will contact you if there is an unexpected issue that prevents us from dispatching your order within a reasonable time.

Delivery times

Orders are sent using An Post Standard Post or another delivery service selected by Hanora.

Please allow approximately 1–3 business days after dispatch for delivery within the Republic of Ireland.

An Post states that domestic Standard Post is generally delivered on the next working day, but delivery times are not guaranteed and delays may occasionally occur.

The total estimated time from placing your order to delivery is therefore normally around 2–5 business days.

Delivery estimates are provided as guidance only. They may be affected by weekends, public holidays, incorrect addresses, postal delays, severe weather or circumstances outside our reasonable control.

Tracking

Standard delivery may not always include end-to-end tracking.

Where tracking is available, the tracking details will be sent to the email address provided with the order after dispatch.

Please ensure that your email address is correct when placing your order.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, including the correct Eircode.

Please contact us as soon as possible at hanorajewellery@gmail.com if you notice an error in your address.

We will try to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been fulfilled or handed to the delivery provider.

If an order is returned to us because the customer supplied an incomplete or incorrect address, the customer may be asked to pay the cost of resending it. This does not apply where the delivery issue was caused by Hanora or the delivery provider.

Delayed orders

If your order has not arrived within the estimated delivery period, please allow a small amount of additional time before contacting us, as postal delays can occasionally occur.

Name
Order number
Delivery address

We will investigate the delivery with An Post where possible.

Where no specific delivery date has been agreed, Irish consumer law generally requires an online order to be delivered without undue delay and no later than 30 days after the purchase.

Nothing in this policy limits your statutory rights where an order is not delivered within the required period.

Lost orders

Hanora remains responsible for your order until it is delivered to you or to a person identified by you to receive it.

If we confirm that an order has been lost in transit, we will arrange an appropriate replacement or refund, subject to product availability and your statutory rights.

Please contact us promptly if you believe that your order has been lost.

Damaged orders

Please inspect your order after delivery.

If your item arrives damaged, contact us as soon as possible at hanorajewellery@gmail.com and include:

Your order number
A description of the damage
Clear photographs of the item and packaging

We will assess the issue and provide the appropriate remedy.

Parcels marked as delivered

If tracking shows that your parcel was delivered but you cannot locate it, please:

Check around the delivery location and any safe place.
Ask other members of your household.
Check with neighbours where appropriate.
Contact An Post or Hanora for assistance.

We will help investigate the delivery, but we may need to wait for information from the delivery provider before confirming the outcome.

Refused or unclaimed deliveries

If an order is returned to us because delivery was refused or the parcel was not collected, we will contact you.

Any refund or redelivery will be handled in accordance with your statutory rights and our Return and Refund Policy. Where the return was caused by the customer and not by a fault with the product or delivery service, additional redelivery charges may apply.

Order cancellations

You may request to cancel an order before it has been dispatched by contacting hanorajewellery@gmail.com.

We cannot guarantee that an order can be cancelled once it has been prepared or handed to the delivery provider.

After delivery, your cancellation and return rights are explained in our Return and Refund Policy.

For shipping questions, contact:

Hanora
Email: hanorajewellery@gmail.com

Address:
Inverness
Putland Road
Bray
Co. Wicklow
A98 X2F4
Ireland