Privacy policy

Last updated: 18 July 2026

Hanora operates this online store and website, including the related content, features, products and services provided through it, referred to in this Privacy Policy as the “Services.”

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Hanora collects, uses, stores and shares your personal information when you visit our website, place an order, contact us or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that your personal information will be handled as described below.

1. Who controls your personal information

For the purposes of applicable data-protection law, Hanora is the data controller responsible for the personal information described in this Privacy Policy.

Our contact details are:

Hanora
Email: hanorajewellery@gmail.com
Address:

Inverness
Putland Road
Bray
Co. Wicklow
A98 X2F4
Ireland

2. Personal information we collect

Depending on how you interact with our store, we may collect the following information:

Contact and delivery information

This may include your:

Name
Email address
Phone number
Billing address
Shipping address

Order and transaction information

This may include:

Products viewed or purchased
Items placed in your basket
Order history
Returns, refunds or cancellations
Delivery details
Payment status and confirmation

Payments are processed through Shopify and its payment providers. Hanora does not receive or store your complete payment-card number.

Account information

Where you use a customer account, we may process information such as your email address, account preferences and authentication information.

Communications

We collect information you provide when you contact us about an order, product, return, complaint or other enquiry.

Device and website-use information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Network information
Pages viewed
How and when you use or navigate the website
Cookie and similar technology information

3. Where we receive information from

We may receive personal information:

Directly from you when you place an order, create an account, subscribe to marketing or contact us
Automatically through cookies and similar technologies when you use our website
From Shopify and other providers that help us operate the store
From payment, delivery, fraud-prevention, analytics or marketing providers where applicable

4. How we use your personal information

We may use personal information to:

Process and fulfil orders

This includes:

Processing your payment
Confirming your order
Packing and dispatching your purchase
Providing delivery updates
Handling returns, refunds, exchanges or cancellations
Communicating with you about your order

Operate and improve our store

We may use information to:

Maintain and improve the website
Understand how customers use the store
Manage inventory
Remember customer preferences
Troubleshoot technical issues
Improve our products and customer experience

Provide customer support

We use your information to respond to questions, complaints and requests.

Marketing

Where permitted by law, we may use your email address or other information to send marketing communications.

Where consent is required, we will only send marketing after receiving your consent. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential messages about an order you placed.

Security and fraud prevention

We may use information to:

Verify transactions
Detect or prevent fraud
Protect our customers, store and systems
Investigate suspicious, unlawful or harmful activity

Legal and regulatory purposes

We may process information when necessary to:

Comply with tax, accounting, consumer-protection or other legal obligations
Respond to lawful requests from public authorities
Establish, exercise or defend legal claims
Enforce our terms and policies

5. Legal bases for processing

Where the General Data Protection Regulation applies, we process personal information using one or more of the following legal bases:

Performance of a contract

We process information where it is necessary to take an order, receive payment, deliver your products and handle related customer-service requests.

Legal obligations

We may retain and use certain information to comply with tax, accounting, consumer-protection and other legal requirements.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights.

These interests may include:

Operating and improving our store
Providing customer support
Protecting the security of our website
Preventing fraud
Understanding the performance of our business
Establishing or defending legal claims

Consent

We rely on consent where required, including for certain marketing activities and non-essential cookies.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. How we share personal information

We may share personal information only where reasonably necessary, including with:

Shopify

Our store is hosted and supported by Shopify, which processes information to provide ecommerce, checkout, account, security and related services.

Payment providers

Payment information is processed by Shopify Payments and any other payment methods made available at checkout.

Delivery providers

We may share your name, address, contact details and delivery information with An Post or another delivery provider so that your order can be delivered.

Service providers

We may use providers that assist with services such as:

Website hosting
IT support
Payment processing
Email delivery
Customer support
Analytics
Fraud prevention
Cloud storage
Marketing, where enabled

These providers may process information on our behalf only for the relevant service.

Legal and business requirements

We may disclose information where necessary:

To comply with applicable law or a lawful request
To protect our rights, customers or services
In connection with a sale, transfer or restructuring of the business
To investigate suspected fraud, misuse or unlawful activity

We do not sell your personal information in the ordinary meaning of selling information for money.

7. Shopify’s processing

The Services are hosted by Shopify.

Information you provide through the store may be transmitted to Shopify and to service providers operating in countries outside Ireland or the European Economic Area.

Shopify may also process information about your interaction with this store and other Shopify merchants to provide, secure and improve its services and enhanced features.

You can learn more about Shopify’s handling of personal information through the Shopify Consumer Privacy Policy and Shopify Privacy Portal made available through our website or Shopify.

Shopify requires merchants using certain enhanced data features to include access to its privacy information and privacy portal.

8. Cookies and similar technologies

We and Shopify may use cookies and similar technologies to:

Operate the website and checkout
Remember your preferences
Maintain security
Understand website performance
Measure how customers use the website
Support advertising or marketing where enabled

Essential cookies may operate without consent where they are necessary for the website to function.

Where required by law, non-essential analytics and advertising cookies will not be used unless you provide consent through our cookie banner.

You can review or change your cookie preferences through the privacy or cookie settings displayed on the website.

Shopify provides customer-privacy settings through which merchants can configure privacy policies, cookie banners and related consent controls.

9. Third-party websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before providing them with personal information.

10. Children’s information

The Services are not directed at children.

We do not knowingly collect personal information from children who are below the age at which they can lawfully provide their own consent under applicable law.

A parent or guardian who believes that a child has provided us with personal information may contact us to request its deletion.

11. Security

We take reasonable organisational and technical steps to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending sensitive payment or account information through ordinary email or social media messages.

12. How long we retain information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on:

Whether the information is required to fulfil an order
Whether you maintain a customer account
Tax and accounting requirements
Consumer-law obligations
The handling of complaints, disputes or legal claims
Fraud-prevention and security requirements

When information is no longer required, we will delete it, anonymise it or securely restrict its use, subject to our legal obligations.

13. International transfers

Shopify and some service providers may process personal information outside Ireland or the European Economic Area.

Where required, transfers will be protected using recognised safeguards, such as:

An adequacy decision
The European Commission’s Standard Contractual Clauses
Another lawful transfer mechanism permitted under data-protection law

14. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information
Request restriction of processing
Object to certain processing
Receive certain information in a portable format
Withdraw consent where processing is based on consent
Object to direct marketing at any time
Lodge a complaint with a data-protection authority

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing a request.

To exercise your rights, contact us at hanorajewellery@gmail.com

15. Complaints

Please contact us first if you have concerns about how we handle your personal information:

Email: hanorajewellery@gmail.com

You also have the right to lodge a complaint with the Data Protection Commission of Ireland, which is the Irish supervisory authority for data protection.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to: